Returns & Exchanges

At Grey Haze UK, we want you to be completely satisfied with your fashion purchase, which is why we offer a 28-day return window for all unworn items with original tags attached. Our streamlined process ensures that your exchange or refund is handled with the same care and style we put into our collections.

Return Process

• 1.
  Initiate Your Request

  Log in to our online returns portal using your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all designer tags and security seals remain intact and undamaged.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop your package off at any authorized courier location across the UK.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.