Frequently Asked Questions
Everything you need to know about shopping with Grey Haze UK.
How long does shipping take within the UK?
We offer standard delivery which typically takes 2-3 business days, and an express next-day delivery option for orders placed before 2 PM GMT.
What is your return policy for fashion items?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain accessories cannot be returned.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Yes, Grey Haze UK ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.